Terms and Conditions
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Last Updated on September 29, 2026
These Terms and Conditions (“Terms”) govern access to and use of the MOON application, platform, and related services (collectively, the “Platform”). The Platform is owned and operated by MOON Tech Ltd, incorporated in the Dubai International Financial Centre (“DIFC”) under license number CL8346 (“MOON”, “we”, “us”, “our”). By creating an account, accessing, or using the Platform, you (“Brand”, “you”, “your”) agree to be bound by these Terms.
Platform Nature and Legal Positioning
1.1 Technology platform.
MOON provides a software platform enabling Brands to create, manage, and track influencer and affiliate marketing campaigns.
MOON does not act as:
an advertising agency,
a marketing consultant,
a talent manager,
a media buyer,
or a performance guarantor.
1.2 No employment or agency relationship.
Creators are independent third parties. Nothing in these Terms creates an employment, partnership, or agency relationship between MOON, Brands, or Creators.
1.3 Facilitation role.
MOON facilitates campaign tooling, attribution tracking, and coordination workflows only.
2. Eligibility and Brand Accounts
2.1 Business users.
The Platform is available exclusively to business users acting in a commercial capacity.
2.2 Company credentials.
You must register using accurate business information, including company email credentials where required.
2.3 Authority.
You confirm you have authority to bind your organization to these Terms.
2.4 Account responsibility.You are responsible for all activity conducted under your account, including OTP authenticated sessions.
3. Campaign Creation and Approval
3.1 Campaign submission.
Brands may submit campaign requests through the Platform.
3.2 Review rights.
MOON may approve, reject, or request modifications to any campaign at its discretion for risk, compliance, or operational reasons.
3.3 Accuracy obligation.
You are solely responsible for the accuracy of campaign inputs, including:
product claims,
pricing,
discount mechanics,
tracking links,
coupon configuration,
targeting parameters.
MOON does not verify the commercial accuracy of such inputs.
3.4 ROAS Campaign Eligibility
Before a Brand may activate a ROAS campaign, MoonTech will assess whether the Brand meets minimum qualification criteria, including that the Brand:
operates a live, functioning e-commerce website with working checkout;
generates a minimum of 5,000 monthly website visits, from genuine (non-fraudulent) traffic;
offers products in categories relevant to the GCC market, with shipping or fulfilment available to the GCC;
does not sell counterfeit, illegal, or prohibited products; and
provides accurate and available contact information.
MoonTech may reject or place under manual review any Brand or campaign that does not meet these criteria, at its sole discretion. This assessment process may be updated from time to time.
4. Campaign Types
The Platform may support multiple campaign models, including:
4.1 ROAS Campaigns
Performance based campaigns displaying:
budget,
estimated revenue,
projected ROAS multipliers,
confidence indicators.
4.2 ROAS Definition
“ROAS” (Return on Ad Spend) means the ratio calculated as:
ROAS = Revenue ÷ Campaign Budget
Where:
- “Revenue” means net revenue generated through platform-tracked attribution
- “Budget” means the allocated spend for the campaign or phase
All Revenue figures used for ROAS calculations are derived exclusively from data received through the Brand's own reporting system (including integrations, dashboards, or direct reporting feeds). The Brand is solely responsible for the accuracy, completeness, and timeliness of the Revenue data it provides. MoonTech shall not be liable for any discrepancy, miscalculation, or shortfall in the guaranteed ROAS arising from inaccurate, incomplete, or delayed Revenue data supplied by the Brand's reporting system, and no such inaccuracy shall extend, waive, or otherwise increase MoonTech’s obligations under Section 5.5.
5. Estimated Revenue and Performance Disclaimers
5.1 Indicative projections only.
Any estimated revenue, ROAS projection, multiplier, forecast, or performance simulation displayed on the Platform is indicative only.
5.2 No guarantee.
Such projections do not constitute guarantees of:
revenue,
return on ad spend,
impressions,
traffic,
conversions,
or sales.
5.3 External dependency factors.
Actual performance may vary due to factors outside MOON’s control, including:
creator performance,
audience response,
seasonality,
platform algorithms,
product pricing,
brand website conversion rates,
inventory availability,attribution windows,
or market competition.
5.4 Confidence indicators.Confidence levels reflect predictive modeling based on historical data and do not represent performance certainty.
5.5 Performance Guarantee (ROAS Campaigns Only)
Where a campaign is explicitly designated as a performance-based ROAS campaign, MoonTech guarantees the achievement of the agreed ROAS target for each Phase.
Where the achieved ROAS for a given Phase falls below the agreed target, MoonTech shall refund or credit the Brand the difference between the amount paid for that Phase and the amount effectively utilized to generate the achieved Revenue.
Such compensation shall be issued, at the Brand's option, as either:
a direct refund of the unutilized portion; or
a credit allocated toward a subsequent campaign Phase.
Refunds shall be processed within a reasonable period following completion or termination of the applicable Phase and completion of final budget reconciliation, as further specified in any applicable campaign-specific Work Order under Section 19.1. No refund shall apply to amounts already spent, committed, paid to Creators, or otherwise incurred in connection with campaign execution.
This guarantee is limited strictly to the Phase Budget and shall not extend to lost profits, projections, or indirect damages.
6. Phased Campaign Execution
6.1 Independent phases.
Each campaign phase is operationally and legally independent.
6.2 Performance across phases.
Achieving or exceeding a performance target in one Phase does not guarantee that the same performance will be achieved in any subsequent Phase.
6.3 Continuation controls.
MOON may pause or decline continuation where:
payments are delayed,
campaign compliance issues arise,
fraud risk is detected,
assets are not provided,
platform policies are breached.
6.4 Phased Budget Structure
Campaigns may operate under a phased budget model, where:
- Each phase has a defined budget allocation
- Each phase operates independently
- Continuation to the next phase requires additional payment
6.5 Continuation and Phase Approval
Continuation to any subsequent campaign phase requires explicit Brand action through the Platform.Such action may include:
Confirmation of the next phase, and/or
Payment of the next phase budget
Completion of payment for a subsequent phase shall constitute:
Acceptance of the performance achieved in the preceding phase, and
Authorization for MoonTech to proceed with the next phase
In the absence of such confirmation or payment, the campaign shall not continue beyond the current phase.
6.6 End of Phase and Termination Option
Each campaign phase shall continue until:
The allocated phase budget is fully utilized, or
The defined revenue or performance target for that phase is achieved
Upon completion of a phase, the Brand may:
Proceed to the next phase through payment or confirmation, or
Elect to discontinue the campaign without further obligation beyond the completed phase
MoonTech shall not be obligated to continue campaign execution unless the next phase is explicitly approved in accordance with Section 6.5.
6.7 Excess Revenue
Where a Phase's Revenue target is achieved before the Brand has confirmed continuation or made payment for the next Phase, any Revenue generated in excess of that target ("Excess Revenue") shall be treated as follows:If the Brand proceeds to the next Phase, Excess Revenue shall be carried forward and credited toward that Phase's Revenue target, following payment.
If the Brand does not proceed, Excess Revenue shall be attributed to the current Phase, and the Brand shall pay the additional Budget amount corresponding to that Excess Revenue on a pro-rata basis.
7. Coupons and Attribution
7.1 Coupon tooling.
Brands may create coupon codes for attribution and promotional use.
7.2 Activation meaning.
Coupon activation enables creator usage. Activation does not guarantee redemption, sales, or performance.
7.3 Configuration responsibility.
Brands are responsible for:
coupon value,
product inclusions/exclusions,
expiry dates,
stacking rules,
checkout functionality.
7.4 No liability for misconfiguration.
MOON is not liable for losses arising from:
coupon misconfiguration,
checkout failures,
website errors,
stock shortages,
payment gateway issues.
8. Payments and Fees
8.1 Payment trigger.
Payment is required following campaign approval and prior to activation.
8.2 Execution commencement.
Campaign activation and facilitation workflows begin upon payment confirmation.
8.3 Third-Party Processing.
Payments are processed via a third-party payment gateway. MoonTech does not collect, process, or store any card or payment credentials; such information is held solely by the payment gateway provider. MoonTech may in future offer Brands the option to save payment details for future use, in which case such details will continue to be held by the payment gateway, not MoonTech.
8.4 Taxes.
You are responsible for all applicable taxes, including VAT and withholding obligations.
8.5 Phase Payment Mechanism.
Where campaigns operate under phased structures, payment for a subsequent Phase is triggered upon consumption of the following percentage of the current Phase Budget: fifty percent (50%) for Phase 1 and Phase 2; eighty percent (80%) for Phase 3 and subsequent Phases. Payment of a subsequent Phase constitutes acceptance of performance achieved in the previous Phase.
8.6 Auto Confirmation
Following completion of a Phase, MoonTech will share the Phase performance results and, where applicable, the invoice for the subsequent Phase. If the Brand does not dispute the Phase performance results within a reasonable period (e.g. 7–15 days), they shall be deemed accepted.
This clause does not apply to any payment required to activate a campaign or a subsequent Phase under Sections 8.1 and 8.5, which must be settled prior to activation in each case and is not subject to a post-payment dispute window.
9. Refunds and Cancellations
9.1 Service based fees.
Fees are charged for campaign facilitation, platform access, and operational services.
9.2 Non refundable events.
Fees become non refundable once any of the following occur:
campaign activation,
creator allocation,
coupon publication,
campaign execution commencement.
9.3 Underperformance Exclusion
Underperformance does not qualify for a refund, except where the campaign is a designated ROAS-guaranteed campaign, in which case the refund/credit mechanism in Section 5.5 applies exclusively
9.4 Discretionary exceptions.
MOON may, at its sole discretion, issue partial refunds only where a verified technical failure solely attributable to MOON prevents campaign launch.
9.5 Chargebacks.
You must contact MOON prior to initiating a chargeback. Unauthorized chargebacks may result in account suspension and recovery actions.
10. Creator Engagement Disclaimer
10.1 Independent creators.
Creators are independent third parties.
10.2 No performance control.
MoonTech may provide Creators with campaign briefs and content guidelines (e.g. messaging requirements, disclosure obligations, brand parameters). Creators are expected to follow these guidelines while using their own style, voice, and creative expression to convey them. MoonTech does not control, direct, or guarantee Creator output quality, content reach, or audience response.
10.3 No employment liability.MOON is not liable for creator conduct, content quality, or performance outcomes.
11. Intellectual Property
11.1 Platform ownership.
All Platform technology, software, and branding are owned by MOON.
11.2 License to use.
Brands receive a limited, revocable license to use the Platform.
11.3 Content usage rights.Creators grant Brands and MOON a license to repost campaign content organically for the campaign duration plus six (6) months unless otherwise agreed in writing.
12. Data and Reporting
12.1 Data Sources and Calculation
Revenue and order attribution data is sourced from the Brand's e-commerce tracking system, as provided by the Brand in accordance with Section 4.2. Campaign parameters, including Budget and Revenue targets, are set on the MoonTech platform. Creator- and campaign-side data (e.g. deliverables, posting activity, coupon usage) is tracked and owned by the MoonTech platform.
ROAS and campaign performance shall be calculated exclusively by MoonTech, based on the Revenue data provided by the Brand and the Budget/target data set on the platform. External calculations or third-party reporting shall not override MoonTech's calculated results.
12.2 No absolute accuracy guarantee.
Data discrepancies may occur due to third party APIs, attribution modeling, or validation adjustments.
12.3 Validation windows.
Performance metrics may be adjusted post validation.
12.4 Data Dependency
Where campaign performance depends on integrations, tracking, or data provided by the Brand:
- Failure to provide required access suspends performance evaluation
- MoonTech shall not be responsible for performance impact resulting from missing or delayed data
13. Prohibited Conduct
You may not:
manipulate attribution,
submit fraudulent transactions,
misuse coupons,
misrepresent products,
violate advertising laws,
interfere with platform systems.
MOON may suspend accounts pending investigation.
14. Limitation of Liability
14.1 Liability cap.
MOON’s total liability shall not exceed fees paid for the specific campaign giving rise to the claim within the preceding three (3) months.
14.2 Excluded damages.
MOON is not liable for indirect, consequential, or lost profit damages.
14.3 Third party exclusion.
MOON is not liable for actions or failures of creators, platforms, payment processors, or merchant systems.
15. Indemnity
You agree to indemnify MOON against claims arising from:
your products,
your advertising claims,
your legal compliance failures,
your campaign instructions,
your misuse of the Platform.
16. Suspension and Termination
MOON may suspend or terminate access for:
non payment,
fraud risk,
legal exposure,
policy breaches,
misuse of the Platform.
17. Governing Law and Jurisdiction
These Terms are governed by DIFC Law.
Any dispute shall be subject to the exclusive jurisdiction of the DIFC Courts.
Parties agree to attempt good faith resolution prior to litigation.
18. Amendments
MOON may amend these Terms at any time. Continued use of the Platform constitutes acceptance of updated Terms.
19. Entire Agreement
These Terms constitute the entire agreement governing Platform use and supersede prior understandings unless supplemented by signed campaign addenda.
19.1 Campaign-Specific Terms
All campaign-specific commercial terms, including:
- budget,
- ROAS targets,
- phase structure,
- payout model,
- performance logic
shall be defined within the Platform interface and accepted digitally by the Brand.
Such selections form a binding extension of these Terms without requiring a separate signed agreement.
Contact Information
Email: info@moontech.ae
Phone: +971 (4) 4403815