Terms and Conditions
Learn how we handle your personal information and ensure your privacy and data security on our platform.
Last Updated on February 23, 2026
These Terms and Conditions (“Terms”) govern access to and use of the MOON application, platform, and related services (collectively, the “Platform”). The Platform is owned and operated by MOON Tech Ltd, incorporated in the Dubai International Financial Centre (“DIFC”) under license number CL8346 (“MOON”, “we”, “us”, “our”). By creating an account, accessing, or using the Platform, you (“Brand”, “you”, “your”) agree to be bound by these Terms.
Platform Nature and Legal Positioning
1.1 Technology platform.
MOON provides a software platform enabling Brands to create, manage, and track influencer and affiliate marketing campaigns.
MOON does not act as:
an advertising agency,
a marketing consultant,
a talent manager,
a media buyer,
or a performance guarantor.
1.2 No employment or agency relationship.
Creators are independent third parties. Nothing in these Terms creates an employment, partnership, or agency relationship between MOON, Brands, or Creators.
1.3 Facilitation role.
MOON facilitates campaign tooling, attribution tracking, and coordination workflows only.
2. Eligibility and Brand Accounts
2.1 Business users.
The Platform is available exclusively to business users acting in a commercial capacity.
2.2 Company credentials.
You must register using accurate business information, including company email credentials where required.
2.3 Authority.
You confirm you have authority to bind your organization to these Terms.
2.4 Account responsibility.You are responsible for all activity conducted under your account, including OTP authenticated sessions.
3. Campaign Creation and Approval
3.1 Campaign submission.
Brands may submit campaign requests through the Platform.
3.2 Review rights.
MOON may approve, reject, or request modifications to any campaign at its discretion for risk, compliance, or operational reasons.
3.3 Accuracy obligation.
You are solely responsible for the accuracy of campaign inputs, including:
product claims,
pricing,
discount mechanics,
tracking links,
coupon configuration,
targeting parameters.
MOON does not verify the commercial accuracy of such inputs.
4. Campaign Types
The Platform may support multiple campaign models, including:
4.1 ROAS Campaigns
Performance based campaigns displaying:
budget,
estimated revenue,
projected ROAS multipliers,
confidence indicators.
4.2 Phased ROAS Campaigns
Campaigns executed in multiple budget stages, each treated independently.
4.3 Fixed Fee Campaigns
Deliverable based campaigns priced independent of performance.
5. Estimated Revenue and Performance Disclaimers
5.1 Indicative projections only.
Any estimated revenue, ROAS projection, multiplier, forecast, or performance simulation displayed on the Platform is indicative only.
5.2 No guarantee.
Such projections do not constitute guarantees of:
revenue,
return on ad spend,
impressions,
traffic,
conversions,
or sales.
5.3 External dependency factors.
Actual performance may vary due to factors outside MOON’s control, including:
creator performance,
audience response,
seasonality,
platform algorithms,
product pricing,
brand website conversion rates,
inventory availability,attribution windows,
or market competition.
5.4 Confidence indicators.Confidence levels reflect predictive modeling based on historical data and do not represent performance certainty.
6. Phased Campaign Execution
6.1 Independent phases.
Each campaign phase is operationally and legally independent.
6.2 No performance carryover.
Performance in one phase does not guarantee performance in subsequent phases.
6.3 Continuation controls.
MOON may pause or decline continuation where:
payments are delayed,
campaign compliance issues arise,
fraud risk is detected,
assets are not provided,
platform policies are breached.
7. Coupons and Attribution
7.1 Coupon tooling.
Brands may create coupon codes for attribution and promotional use.
7.2 Activation meaning.
Coupon activation enables creator usage. Activation does not guarantee redemption, sales, or performance.
7.3 Configuration responsibility.
Brands are responsible for:
coupon value,
product inclusions/exclusions,
expiry dates,
stacking rules,
checkout functionality.
7.4 No liability for misconfiguration.
MOON is not liable for losses arising from:
coupon misconfiguration,
checkout failures,
website errors,
stock shortages,
payment gateway issues.
8. Payments and Fees
8.1 Payment trigger.
Payment is required following campaign approval and prior to activation.
8.2 Execution commencement.
Campaign execution begins upon payment confirmation.
8.3 Third party processing.
Payments may be processed via external payment gateways. MOON does not store full card credentials.
8.4 Taxes.You are responsible for all applicable taxes, including VAT and withholding obligations.
9. Refunds and Cancellations
9.1 Service based fees.
Fees are charged for campaign facilitation, platform access, and operational services.
9.2 Non refundable events.
Fees become non refundable once any of the following occur:
campaign activation,
creator allocation,
coupon publication,
campaign execution commencement.
9.3 Underperformance exclusion.
Campaign underperformance does not qualify for a refund.
9.4 Discretionary exceptions.
MOON may, at its sole discretion, issue partial refunds only where a verified technical failure solely attributable to MOON prevents campaign launch.
9.5 Chargebacks.
You must contact MOON prior to initiating a chargeback. Unauthorized chargebacks may result in account suspension and recovery actions.
10. Creator Engagement Disclaimer
10.1 Independent creators.
Creators are independent third parties.
10.2 No performance control.
MOON does not control creator output, posting behavior, or audience response.
10.3 No employment liability.MOON is not liable for creator conduct, content quality, or performance outcomes.
11. Intellectual Property
11.1 Platform ownership.
All Platform technology, software, and branding are owned by MOON.
11.2 License to use.
Brands receive a limited, revocable license to use the Platform.
11.3 Content usage rights.Creators grant Brands and MOON a license to repost campaign content organically for the campaign duration plus six (6) months unless otherwise agreed in writing.
12. Data and Reporting
12.1 Attribution modeling.
Reporting dashboards rely on integrated tracking, platform APIs, and attribution logic.
12.2 No absolute accuracy guarantee.
Data discrepancies may occur due to third party platform limitations or attribution delays.
12.3 Validation windows.
Performance metrics may be adjusted post validation.
13. Prohibited Conduct
You may not:
manipulate attribution,
submit fraudulent transactions,
misuse coupons,
misrepresent products,
violate advertising laws,
interfere with platform systems.
MOON may suspend accounts pending investigation.
14. Limitation of Liability
14.1 Liability cap.
MOON’s total liability shall not exceed fees paid for the specific campaign giving rise to the claim within the preceding three (3) months.
14.2 Excluded damages.
MOON is not liable for indirect, consequential, or lost profit damages.
14.3 Third party exclusion.
MOON is not liable for actions or failures of creators, platforms, payment processors, or merchant systems.
15. Indemnity
You agree to indemnify MOON against claims arising from:
your products,
your advertising claims,
your legal compliance failures,
your campaign instructions,
your misuse of the Platform.
16. Suspension and Termination
MOON may suspend or terminate access for:
non payment,
fraud risk,
legal exposure,
policy breaches,
misuse of the Platform.
17. Governing Law and Jurisdiction
These Terms are governed by DIFC Law.
Any dispute shall be subject to the exclusive jurisdiction of the DIFC Courts.
Parties agree to attempt good faith resolution prior to litigation.
18. Amendments
MOON may amend these Terms at any time. Continued use of the Platform constitutes acceptance of updated Terms.
19. Entire Agreement
These Terms constitute the entire agreement governing Platform use and supersede prior understandings unless supplemented by signed campaign addenda.
Contact Information
Email: info@moontech.ae
Phone: +971 (4) 4403815